- Date2025-07-29
2025 5th Patient-Reported Outcomes (PRO) Made Public
- Patient-engaged medical service assessment with improved assessment items apt for a mobile web-based survey-
The Health Insurance Review and Assessment Service (HIRA), led by President Kang Jung-gu, released the 2025 5th PRO detailed implementation plan on the 12th via HIRA’s portal (www.hira.or.kr).
A PRO survey is a reporting assessment to determine whether a patient was provided with inpatient medical services commensurate with personal preference, needs, and value. The assessment has been conducted four times since 2017 with the aim of augmenting quality of care.
* assessment outcomes release: August 2018 (1st), July 2020 (2nd), July 2022 (3rd), and August 2024 (4th)
The 5th assessment improved its objectivity and acceptability in assessment items by incorporating the findings of external research*, utilizing a newer assessment tool (questionnaire)** upgraded by better inquiry items and a reflection of practical medical settings. This advanced tool thereby will help respondents gain a clearer understanding of the survey questions and better respond to them, forwarding the assessment’s efficiency and reliability.
* the PRO tool development and extended assessment plan (May – November 2024), Yonsei University University Industry Foundation
** Usability assessment result: 79% of respondents rated it as good or higher, demonstrating ease of use.
This revised questionnaire added new items about a patient’s self-assessment in consideration of patient safety, which spanned twenty-six questions across seven sectors, and its questions were better designed to ensure user-friendliness in a mobile web-based platform.
From August through December, 2025, this mobile web–based survey is supposed to be open via Kakao talk or a text message to those who received inpatient medical services in tertiary or general hospitals over the age of 19 years old.
The result of the assessment will be able to be made public in July, 2026, providing graded outcomes by medical institution in aid of the general public more easier comprehending what was derived.
“A PRO survey only allows patients to take part in assessment and please take five minutes to complete the survey to be delivered through Kakao talk (a text message) after this August,”stated a director general of the quality assessment management department of HIRA. “I expect that with continuous collection of patients’s experience, a patient-centered medical environment also can be cultivated.”
